Terms and Conditions

1. Who we are, and what these cover

This website is operated by Luma Digital Marketing (“Luma”, “we”, “us”, “our”), a digital marketing agency based in Durbanville, South Africa, registered in South Africa under company registration number 2026/006277/07. You can reach us at info@lumadigital.co.za or on 068 614 9191.

These terms govern your use of this website and our client portal. They are not the terms of any work we do for you. Work we are engaged to do is governed by the quote you accept and the Client Services Agreement you sign — see §5. Where the two ever appear to conflict, the signed agreement wins.

By using this website you accept these terms. If you do not accept them, please do not use the site.

2. Using this website

You may read, print and share our pages for your own use. You may not:

• use the site for anything unlawful, or in a way that damages it or interferes with anyone else's use of it;
• attempt to gain access to any part of the site, the portal, or any account that is not yours;
• scrape, harvest or bulk-copy our content, or use it to train a model, without our written permission;
• send us anything malicious, or knowingly submit false information through our forms.

3. The client portal, and links we send you

Portal accounts are created by invitation. You are responsible for keeping your sign-in details to yourself and for what is done under your account — tell us straight away if you think someone else has access.

Some things we send — a quote, a document to sign, a form to fill in, a website review — open through a private link rather than a login. Treat that link as a key. Anyone who has it can see, and in some cases act on, that one record. Forward it only to someone you intend to give that access to, and tell us if you think a link has gone astray so we can replace it.

We may suspend or withdraw access to the portal where an account is being misused, or where an engagement has come to an end.

4. Content and intellectual property

The design, text, photographs, logos and code on this website belong to Luma or to whoever licensed them to us, and are protected by copyright. Our name and logo may not be used without our written permission.

Anything you send us — text, images, brand assets, answers to a form — remains yours. By sending it you confirm you have the right to do so, and you give us permission to use it for the purpose you sent it for. Where we create work for you, who owns what and when it transfers is dealt with in your signed agreement, not here.

Our portfolio and case studies are published under the rules set out in our privacy policy, which also covers photography of identifiable people.

5. Quotes, prices and engagements

Nothing on this website is an offer capable of acceptance. Prices, packages and service descriptions here are indicative and may change without notice — a price becomes binding only in a quote we issue to you.

A quote states its own validity period and carries its own terms and conditions. Accepting a quote, and signing the Client Services Agreement that goes with it, is what creates an engagement. Those documents, and any addendum signed later, are the terms of the work. We keep a copy of exactly what you were shown at the moment you accepted or signed it.

6. What we do not promise

We take real care over what we publish, but the website is provided as it is. Guides, articles and audit reports are general information, not advice for your specific situation, and should not be relied on as the only basis for a decision.

Digital marketing results depend on your market, your budget and platforms we do not control. We do not promise particular rankings, traffic, leads or revenue, on this website or anywhere else, and you should treat anyone who does with suspicion. Where third-party platforms — Google, Meta, hosting providers — change their rules or their pricing, that is outside our control.

An automated website audit reports what the tools we use report on the day it runs. It is a starting point for a conversation, not a warranty about your site.

7. Other people's websites

Where we link to another organisation's site, it is because we think it is useful. We do not control it, we are not responsible for its content, and a link is not an endorsement.

8. Availability

We aim to keep the website and portal available, but we cannot promise they will never be interrupted — hosting, maintenance and things outside our control all happen. We may change, suspend or withdraw any part of the site at any time.

9. Liability

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, for fraud, or any right you have under the Consumer Protection Act.

Subject to that, we are not liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill, arising from your use of this website. Liability arising from work we are engaged to do is dealt with in your signed agreement.

10. Privacy and cookies

How we handle personal information is set out in our privacy policy, and the cookies this site uses are listed in our cookie policy. Both form part of these terms.

11. Changes to these terms

We may update these terms from time to time. The version on this page, with the date at the top, is the one that applies. Changes are not retrospective: they do not alter an agreement already signed.

12. Law and contact

These terms are governed by South African law, and the courts of South Africa have jurisdiction.

If something here is unclear, or you think we have got something wrong, please tell us before it becomes a dispute: info@lumadigital.co.za or 068 614 9191.